Client Surveys

Research shows that highly satisfied, loyal clients contribute to higher revenue growth and profitability in firms. Our survey instrument allows firms to gain a deeper understanding of their clients, including how to improve satisfaction and loyalty. Our research-based client survey instrument provides the following:

  • Measures of client satisfaction
  • Measures of client loyalty
  • Measures of the independent variables contributing to satisfaction and loyalty
  • Survey results segmented by partner, location, department, or any other desired grouping
  • Statistical drivers of client satisfaction/loyalty, providing specific opportunities for improving client loyalty in your firm

Many of the firms we work with build our client loyalty measurements into partner variable compensation, understanding the critical nature of a highly satisfied, loyal client base. Contact us now to learn more about how our tools can help your firm improve client loyalty and firm profitability.